Support
A real person reads every email.
Write to support@adamai.no with any question about RizzChess or another app published by Bobstr AS. We reply within two business days, and usually sooner.
Before you write
What to include
Sending these four things with your first email usually saves a round trip:
The app and version
For example, "RizzChess 1.2.0". You'll find the version at the bottom of the app's Settings screen.
Your device and OS
For example, "iPhone 14, iOS 18.3".
What happened
What you were doing, what you expected, and what happened instead. A screenshot or screen recording helps a lot.
Your account email
Only if the problem involves your account, purchases, or progress. Never send us your password.
Common questions
Answers to the usual things
How do I get a refund?
Purchases made inside our apps are handled by Apple, not by us, so refunds go through Apple directly at reportaproblem.apple.com. If Apple declines and you think the charge was a mistake on our side, email support@adamai.no and we'll look into it.
I paid for something and didn't receive it.
Open the app, go to Settings and tap Restore Purchases. If it still hasn't appeared, email us with your account email and the approximate date of purchase and we'll fix it manually.
How do I delete my account and my data?
You can delete your account from inside the app under Settings → Account → Delete account. This permanently removes your profile and progress. If you can't reach that screen, email support@adamai.no from the address on the account and we'll delete it within 30 days and confirm when it's done.
Can I get a copy of the data you hold about me?
Yes. Email support@adamai.no from your account address and we'll send you a machine-readable export within 30 days, as required under GDPR.
I lost my progress after reinstalling.
Progress is tied to your account, not to the device. Sign in with the same method you originally used and it should return. If it doesn't, email us — we keep backups and can usually restore it.
I want to report a bug or suggest a feature.
Please do. support@adamai.no goes straight to the people who write the code.
I need to report a security issue.
Email support@adamai.no with "Security" in the subject line. We'll acknowledge within two business days and won't take legal action against anyone who reports a genuine issue in good faith.
Contact